Exporting Emails

Download filed emails from Cogram as .eml or Outlook .msg files, with attachments included.

Exporting saves one or more filed emails to your computer as standard email files. Attachments are included. Use exports for project closeout archives, audit trails, or sharing correspondence with contacts who are not on Cogram.

Prerequisites

• At least one email filed in Cogram

• Email export enabled for your organization: if the Export button is not visible, contact your Org Admin

Exporting a single email

1. Open Filed Emails (under the Emails module) and select an email to preview it.

2. In the email header, select Export.

3. Choose a format from the dropdown:

   • .eml: works with most email clients (Outlook, Apple Mail, Thunderbird, Gmail import)

   • .msg (Outlook): native Outlook format; best for recipients using Outlook on Windows

4. Your browser downloads a single file named after the email subject.

Exporting multiple emails

1. Open Filed Emails under the Emails module.

2. Click the checkbox on any email row to start a selection. The bulk action toolbar appears at the top of the list.

   • Select a range: click one checkbox, hold Shift, then click another to select all emails in between.

   • Select the page: click the checkbox in the column header to select all emails on the current page.

3. Select Export (N) in the toolbar, where N is the number of selected emails.

4. Choose .eml or .msg (Outlook) from the dropdown.

5. Cogram packages the selected emails into a ZIP archive and downloads it.

ZIP file name: {project-name}_emails_{YYYY-MM-DD}_{format}.zip

If the selected emails span more than one project, the filename is emails_{YYYY-MM-DD}_{format}.zip.

What is included

Content	Included
Email body (plain text and HTML)	Always
To, From, Cc, Date, Subject headers	Always
Attachments	When available
Inline images	When available, linked within the HTML body

The exported file is a copy of the email as received by Cogram. No AI-generated content is included.

Choosing a format

	.eml	.msg (Outlook)
Outlook (Windows)	✓	✓ native
Outlook (macOS)	✓	Limited support
Apple Mail	✓	✗
Gmail import	✓	✗
Thunderbird	✓	With add-on

Use .eml unless the recipient specifically requires Outlook .msg format.

Troubleshooting

The Export button is not visible Email export must be enabled for your organization. Contact your Org Admin to request access.

A ZIP archive is missing some attachments Attachments that could not be retrieved at export time are skipped. The email body and any other attachments are still included.

The .msg file does not open correctly Outlook 2016 or later on Windows is required. The macOS Outlook app has limited .msg file support; use .eml instead.

Next steps

• Emails: how to file emails and use them as source material for the Agent

• Agent: summarize threads or generate reports from filed emails