# Exporting Emails

Exporting saves one or more filed emails to your computer as standard email files. Attachments are included. Use exports for project closeout archives, audit trails, or sharing correspondence with contacts who are not on Cogram.

## Prerequisites

* At least one email filed in Cogram
* Email export enabled for your organization — if the **Export** button is not visible, contact your Org Admin

## Exporting a single email

1. Open the [Email Inbox](https://app.cogram.com/dashboard/email-inbox) and select an email to preview it.
2. In the email header, select **Export**.
3. Choose a format from the dropdown:
   * **.eml** — works with most email clients (Outlook, Apple Mail, Thunderbird, Gmail import)
   * **.msg (Outlook)** — native Outlook format; best for recipients using Outlook on Windows
4. Your browser downloads a single file named after the email subject.

## Exporting multiple emails

1. Open the [Email Inbox](https://app.cogram.com/dashboard/email-inbox).
2. Click the checkbox on any email row to start a selection. The bulk action toolbar appears at the top of the list.
   * **Select a range**: click one checkbox, hold **Shift**, then click another to select all emails in between.
   * **Select the page**: click the checkbox in the column header to select all emails on the current page.
3. Select **Export (N)** in the toolbar — where N is the number of selected emails.
4. Choose **.eml** or **.msg (Outlook)** from the dropdown.
5. Cogram packages the selected emails into a ZIP archive and downloads it.

**ZIP file name**: `{project-name}_emails_{YYYY-MM-DD}_{format}.zip`

If the selected emails span more than one project, the filename is `emails_{YYYY-MM-DD}_{format}.zip`.

## What is included

| Content                             | Included                                    |
| ----------------------------------- | ------------------------------------------- |
| Email body (plain text and HTML)    | Always                                      |
| To, From, Cc, Date, Subject headers | Always                                      |
| Attachments                         | When available                              |
| Inline images                       | When available, linked within the HTML body |

The exported file is a copy of the email as received by Cogram. No AI-generated content is included.

## Choosing a format

|                   | .eml | .msg (Outlook)  |
| ----------------- | ---- | --------------- |
| Outlook (Windows) | ✓    | ✓ native        |
| Outlook (macOS)   | ✓    | Limited support |
| Apple Mail        | ✓    | ✗               |
| Gmail import      | ✓    | ✗               |
| Thunderbird       | ✓    | With add-on     |

Use **.eml** unless the recipient specifically requires Outlook `.msg` format.

## Troubleshooting

**The Export button is not visible** Email export must be enabled for your organization. Contact your Org Admin to request access.

**A ZIP archive is missing some attachments** Attachments that could not be retrieved at export time are skipped. The email body and any other attachments are still included.

**The .msg file does not open correctly** Outlook 2016 or later on Windows is required. The macOS Outlook app has limited `.msg` file support — use `.eml` instead.

## Next steps

* [Emails](/guides/emails.md) — how to file emails and use them as source material for the Assistant
* [Assistant](/guides/assistant.md) — summarize threads or generate reports from filed emails


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