Working Offline

What the Cogram mobile app can do without signal, what the upload statuses mean, and how to make sure nothing gets lost.

Job sites have bad signal. The Cogram mobile app is built for that: everything you capture is saved on your phone first and uploaded when a connection is available. This page explains what works offline, what the statuses mean, and the one habit that keeps your work safe.

What works without signal

• Capturing observations, photos, and notes: fully.

• Creating and finalizing field reports: fully. They upload once you are back online.

• Recording in-person meetings: fully. The recording uploads later.

• Viewing drawings: only the ones you downloaded beforehand. See Drawings for downloading sets before you head out.

When the app is offline it shows a banner: "Your device is offline. New data will be uploaded for processing once you're online." Keep working; nothing is lost.

Offline on site: the banner shows, and everything keeps working

What the statuses mean

Reports, observations, and meetings show a status badge:

Status	Meaning
Draft	Still being edited, only on your phone. Drafts do not upload until you finalize them.
Awaiting Upload	Finalized and queued. It uploads at the next opportunity.
Uploading	On its way to the server right now.
Uploaded	Safely on the server and visible to your team.
Failed to Upload	The upload hit a problem. The app keeps retrying on its own.
Processing	(Meetings) uploaded, and Cogram is writing the summary and notes.

Uploads run automatically: when you finalize, about every minute in the background, and whenever the connection comes back. Pull down on any list to refresh it.

A Draft never uploads. Before you wipe the app, switch phones, or hand a device back, check that nothing on the Reports or Observations tabs says Draft or Awaiting Upload.

If an upload keeps failing

The app retries failed uploads on its own, so Failed to Upload usually resolves itself once you have a solid connection. If it persists, open the item and use Copy Error Details to send the details to your admin or to [e-mail].

Two cases cannot be retried, and the app says so: the item was deleted from another device, or the recording's audio file is no longer on the phone.

Logging out with unsynced work

If you log out while items are still waiting to upload, the app warns you: they stay on the device and finish uploading after you sign back in. They are not lost, but they are also not on the server yet, so finish the upload before deleting the app or resetting the phone.

Before you leave the office

A 30-second checklist for a site day with poor signal:

1. Open the app and sign in while you still have connection.

2. On the Drawings tab, download the drawing sets you will need.

3. Confirm yesterday's work shows Uploaded, not Awaiting Upload.

Related

• Drawings: downloading drawing sets for offline use.

• Create a Field Report on Site: drafts, finalizing, and what happens after.

• Cogram on Your Phone: signing in and finding your way around.